Privacy Policy
This Privacy Policy explains how rickycasino.com collects, uses, stores and protects the personal data of its players. It applies together with the Terms and Conditions and the Cookie Policy, and by creating an account you confirm that you have read and accepted it.
Who Is Responsible for Your Data
The website rickycasino.com ("Ricky Casino", "the Casino") is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica.
| Detail | Information |
|---|---|
| Company | Novatrix SRL |
| Registration number | 3-102-893958 |
| Registered address | Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica |
| Licence | E-gaming licence No. 0000002, Tobique Gaming Commission |
| Contact | support@rickycasino.com |
What Personal Data Ricky Casino Collects
Ricky Casino collects only the data needed to run a player account, confirm identity, process payments and meet licensing requirements.
| Category | What it includes | When it is collected |
|---|---|---|
| Registration data | Email address, password, account currency | When you create an account |
| Identity data | Full legal name, date of birth, residential address, phone number | During registration and verification |
| Verification documents | Photo ID (passport, driver's licence or national ID), proof of address (utility bill or bank statement), proof of payment method (card photo or e-wallet screenshot) | During KYC checks, before withdrawals or at the Casino's request |
| Payment data | Deposit and withdrawal methods, transaction history, payment account details | When you deposit or withdraw |
| Gaming data | Bets, wins, game history, bonuses, VIP progress, tournament participation | While you play |
| Technical data | IP address, device and browser type, log-in times | Every time you visit the site |
| Communication data | Live chat conversations and emails with support | When you contact support |
In some cases, Ricky Casino may also ask for a phone call or a short video verification (for example, a video of you holding your ID and stating your name and the date).
How Your Data Is Used
Personal data is used for the following purposes:
- Account management. Creating and maintaining your account, including log-in, balance and transaction history.
- Age and identity verification. Confirming that you are 18 or over and that the account belongs to you.
- Payments. Processing deposits and withdrawals and checking that payment accounts are registered in your name.
- Bonuses and the VIP program. Crediting promotions, tracking wagering and VIP points, and checking bonus eligibility (one bonus per person, email or IP address).
- Fraud prevention. Detecting duplicate accounts, bonus abuse, chargebacks and other suspicious activity.
- Legal and licensing obligations. Meeting the requirements of the Tobique Gaming Commission and anti-money laundering rules.
- Customer support. Answering your questions and handling complaints.
- Promotional messages. Sending news and offers by email, only if you agreed to receive them. You can unsubscribe at any time.
Who Your Data Is Shared With
Ricky Casino shares personal data only with parties directly involved in providing its services or when required by law:
- Game providers – to run games and record game rounds;
- Payment processors – to process deposits and withdrawals (for example, Paysafe transactions are processed by Tronabriz Limited);
- Regulatory and law enforcement authorities – when required by law or in cases of suspected fraud or money laundering;
- Dispute resolution bodies – such as EGIS, if you refer a complaint to them.
Once data is shared with a third party, its further processing is governed by that party's own privacy policy.
How Your Data Is Protected
All data sent between your device and rickycasino.com is protected with 128-bit Secure Socket Layer (SSL) encryption and the PGP protocol. Verification documents are uploaded through the "Documents" tab of your personal profile and are used only for account checks.
You are responsible for keeping your log-in details private. Do not share your password with anyone, and contact support straight away if you believe someone else has accessed your account.
How Long Your Data Is Stored
Personal data is kept for as long as your account is active. After an account is closed, data may be stored for the period required by licensing, anti-money laundering and accounting obligations, and then deleted.
Your Rights
You can contact Ricky Casino to:
- request a copy of the personal data held about you;
- correct inaccurate or outdated information;
- request deletion of your data, where it is not required to be kept by law or licence conditions;
- withdraw your consent to promotional messages;
- ask questions or make a complaint about how your data is handled.
Requests are sent to support@rickycasino.com. To protect your account, Ricky Casino may ask you to confirm your identity before answering.
Please note that some features of the site may not be available if you decline to provide the personal data required for verification.
Cookies
rickycasino.com uses cookies to keep you logged in, remember your settings and keep the site secure. Full details are in the Cookie Policy.
Players Under 18
Ricky Casino does not accept players under 18 and does not knowingly collect data from minors. If an account is found to belong to a person under 18, it is closed immediately.
Changes to This Privacy Policy
Ricky Casino may update this Privacy Policy from time to time. The current version is always published on this page, and continued use of the site after an update means that you accept the new version.
Contact
For any questions about this Privacy Policy or your personal data, contact Ricky Casino support by email at support@rickycasino.com or through the 24/7 live chat.
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